Pre-payment by wire transfer is required for international orders.  Net terms are available with credit approval for domestic orders, as well as pre-payment by check or credit card.  Patriot accepts Visa, Discover, MasterCard, and American Express.    Contact Gail Belcher to request a credit application, or call 800.470.3510 or +1.517.629.5990.

Orders for regularly stocked items may be canceled or changed at no charge if Patriot Antenna Systems is notified before the order is submitted for shipment.

Cancellations after an order has been shipped are subject to a 25% restocking fee. Requests for additions to an order can only be accommodated as a new, separate order if the original order has already been submitted.  Contact your sales representative with questions or for more information, 800-470-3510 or +1.517.629.5990.

Patriot Antenna Systems digitally records all shipments before they leave the warehouse.  If a customer has a discrepancy (missing parts, damage, etc.), the digital images will be reviewed.  If a shipping error is proven to be Patriot’s fault, Patriot will absorb the cost to resolve the problem.  Incorrectly shipped parts or missing parts will be re-sent to the customer via ground service.

Please contact Patriot's Customer Support at 1-800-470-3510 in the United States or +1.517-629-5990 regarding any order discrepancies.

For returns due to damaged or missing components, please contact Cinthia Cook with Customer Support within 48 hours of receipt of the product to obtain a return authorization number (RMA) and instructions for returning goods. 800-470-3510 or +1.517-629-5990.

Under no circumstances will credits, refunds, or replacements be permitted without advance authorization from Patriot Antenna Systems. Unauthorized returns will be returned at sender's expense.

Returned products must be in their original condition and must arrive at the designated destination within 30 days of RMA issue. Purchaser may be subject to a 25% restocking fee on all goods that are returned.

Pricing, availability, and product specifications are subject to change without notice.  Please verify pricing and availability at time of order.

Special order items may not be returnable.

Patriot Antenna Systems will manage shipment of all orders via the most economical means available.  The shipping method is selected by the customer during the order process.  We currently support three shipping methods:

• UPS – Next Day, Second Day, 3-Day, and Ground.
• FedEx – FedEx Freight only. FedEx courier service is only used with customer provided account number.
• Ground Transportation – 3 to 7 business days.
Other couriers must be arranged by the customer and billed to the customer’s account.

Shipping and handling charges are based on a formula that takes into consideration:
• number of packages in an order
• approximate weight of the packages
• type of material and shipment required

Orders received by Patriot are typically processed within 48 hours.  Due to time zone differences, it is possible that an order may not be received until the next business day.  The minimum shipment charge for an order is $10.00 USD.  An additional $5.00 USD charge will be applied to all residential addresses.  A $35.00 USD additional charge will be applied to all residential addresses receiving shipment via truck.

Any order that requires a 24 hour advanced call before delivery will be charged $25 for this service.

+1-517-629-5990,  Lisa Casarez

Patriot Antenna Systems offers international shipping service.  It is important to note that all charges for shipping must be paid by the customer.  Patriot does not take any responsibility for import duties and any taxes that may apply for your country.
Customer arranged pick-ups are accepted.  Any customer arranged pick-up must be coordinated with Patriot’s shipping department prior to pick-up.  
All international orders must be prepaid. We accept Visa, MasterCard, Discover, and American Express, as well as wire transfers and checks. Patriot does not accept Letters of Credit.

*Any order that requires a 24 hour advanced call before delivery will be charged $25 for this service.

All claims for shortages, defects, and non-conforming goods must be made within 5 days of receipt of merchandise.  All returns for repair must show a return authorization number.  Any merchandise without an authorization number will be refused.  Customers will be responsible for freight charges.  Any equipment returned to stock must be returned in the original packaging and in new condition.  The customer is responsible for a 25% restocking charge.  If an order is cancelled after shipment has left our warehouse, the customer is responsible for all charges. All credits are merchandise credits.

12 Month Limited Warranty

Policies subject to change without notice.